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Welcome to the Capita Financial Software Support Bulletin
for Quay Software products. The Support Bulletin will
be sent out by email when we need to inform you of developments
or changes to the products and services we offer.
Licences
You should have now entered the licence codes for your
Client Care Desktop (CCD), Adviser Desktop (ADT), Link
and Network Administration Systems (NAS). Should you
have any issue with your license, not yet received your
license or would like your license codes sent to an
alternate email address in future, please send an email
to support@quaysoftware.co.uk
with full instructions and your company contact details
Modular Website
Morning Star; Further discussions about reinstating
the link back to MorningStar for the Modular Website
offering are taking place, the results of this meeting
will be communicated in the next Support Bulletin.
Contract Enquiry
Clerical Medical have amended the link that Contract
Enquiry uses to retrieve valuations. We are working
with them to reinstate the service and will update you
on this situation in the next Support Bulletin.
EDI
We have recently received requests from clients to make
a minor change to the way commission messages received
from Standard Life are reconciled. Most providers use
unique Member Reference numbers for group schemes, Standard
Life uses sequential numbers starting at 00001 for each
scheme. This leads to multiple clients with the same
Member Reference Number.
From 28/03/2008 we will be changing the reference number
seen in commission items from Standard Life where the
item relates to a Group Scheme. Instead of just the
Member Reference Number, the reference number in the
commission message will be the Scheme Number followed
by the Member Reference Number e.g. The reference number
in the commission message for Member Number 00001 and
Scheme Number H12354 will be H123400001.
In Each bulletin we send, we will include useful tips
(Tech Tips) from our Technical Support, Implementation
and User Support teams, if you would like to see anything
in particular included please send an email to the Customer
Support Manager Dave Witchalls
dave.witchalls@quaysoftware.co.uk
Tech Tips
Try and run the Quay Software Updater as often as you
can, any updates that we can apply to the system remotely
will be sent down via the updater. Quay Software Updater
should load when you open CCD/ADT, you can also launch
the program by going to: Start > All Programs >
Quay Software Solutions > Quay Software Updater.
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