May 2008 www.quaysoftware.co.uk
      Please distribute this newsletter to your colleagues
 

Focus on SIPPs - what the adviser should know

Modular Website: comparison tables, price and interest rate updates

Tax Tables 2008/2009

Did you know - Contract Enquiry?


 

Training Courses

New Staff

What would you like to see in your newsletter?

Who do I contact at Capita Financial Software (Quay)?



Focus on SIPPs - what the adviser should know

With the FSA’s glare firmly focused on SIPP advice, advisers must be able to see through a complex maze of charges, benefits and investment flexibilities to ensure a suitable product is recommended.

Due to the huge increase in SIPPs sales since A-day, and the controversy that has raged for some time around SIPP charges, it was inevitable the FSA would want to take a closer look at the way the product is sold.

For example, data from the Association of British Insurers shows single premium SIPP sales, including both new business and pension transfers, increased 243 per cent year-on-year in the first quarter of 2007.

Last year the regulator conducted a small thermatic review of SIPP advice and in its September 2007 newsletter to financial advisers sent out a clear warning.

The FSA said it was worried about the potential risk that “SIPP recommendations may be based on access to a broader range of packaged investment funds than under their previous arrangements, rather than because the SIPP provides self-selection of actual investment assets”.

The FSA says if the client is only interested in a broader range of packaged investment funds then there are many stakeholder or personal pensions available at potentially a lower cost. So, if the client is in this category cost will be a major differentiator, although not the only one.

Industry figures show less than 10 per cent of insurance company SIPPs are invested outside the insurer’s fund and further explain why the FSA is shining a light in this area of advice. Figures from Scottish Life from 2007 show that many rivals are charging more for their SIPP than their personal pension product.

New business figures for some of the major pension providers in 2007 show huge quantities of personal pension business is being turned into SIPP. For example, Standard Life’s individual SIPP sales grew by 24 per cent to £4,538m in 2007, compared with £3,651m the previous year.

The question the FSA is asking at the moment, and the question advisers and providers need to answer to, is can the sale or transfer be justified in terms of meeting the individual needs of the client?

In the September newsletter the FSA warned advisers must make proper cost comparisons with personal and stakeholder pensions that take full account of the impact of all charges. The FSA points out its RU64 rule- whereby an adviser must document reasons why a personal pension plan is at least as suitable as stakeholder- applies equally to SIPPs.

The FSA is currently undertaking further detailed thematic work into SIPP advice which will include visits to IFA firms this year. Many in the industry believe arguments around SIPP charges have in the past been too simplistic and not enough focus has been given to the true cost of the product to the client.

Standard Life head of pensions policy John Lawson is one such individual. He says much of the controversy has stemmed from the belief that SIPPs are automatically more expensive than personal pensions. He points out that the charges on a Standard Life SIPP are lower than many stakeholder pensions.

Comparisons between SIPP charges are also more complicated than some might have you believe. Skandia head of marketing Billy Mackay says one of the biggest mistakes made around SIPPs is failing to consider the overall effect of the charging structure and associated benefits of the product.

He warns advisers that individual charges must not be seen in isolation. For example, different combinations of initial charge, annual charge and monthly charges may suit individual clients whilst producing the same growth rate after charges. The effect of different charging arrangements for switching funds within the SIPP must also be considered.

The development of deferred SIPPs, or pseudo-SIPPs, is one that the advisers need to be aware of. The terms are used loosely but usually refer to personal pensions which have the ability to transform into a fully-blown SIPP- and stages in-between- depending on the individual needs of the client.

Again the choice can be complex with charges increasing as the SIPP develops and again these charges and flexibilities must fit the needs of the client. Where SIPPs come into there own is around the investment flexibilities- despite well publicised roll backs from the Government around residential property and exotic investments.

For many high-net worth clients freedoms like the ability to invest directly in shares or commercial property, gear their investments or receive income drawdown through an alternatively secured pension, will justify the advice to move into a SIPP.

So, advisers must ensure SIPP advice they give is clear, transparent and focused on the individual needs of the client to ensure they steer clear of future misselling claims. This includes assessing the full impact on the investment pot of all charges associated with the SIPP as well as the investment flexibilities, remuneration structure and service requirements that are needed for the client’s tailored circumstances.

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Modular Website:
Comparison tables, price and interest rate updates


 

The Modular Website has the option to display various financial statistics for your client's information. These figures include the latest Bank of England base rate, Retail Price Index, House Price Index and comparison tables for the best offers currently available on the market for credit cards, loans, ISAs and bank accounts. The Bank of England base rate and both Indices can be found on the top right hand margin of the website’s front page, and the comparison tables (if they have been selected for display) are on the left hand margin of the front page under the ‘Compare Rates’ menu.

This information is updated on a regular basis and the date of amendment shown on the website. The Bank of England base rate, House Price Index and Retail Price Index are amended around the 5th of each month when the figures are released to the public. The comparison tables are updated around the 15th of each month.

The Bank of England base rate and comparison tables are shown as current figures and the price indices are historical figures for the previous month. By giving your clients immediate access to this information over your Modular Website you enable them to keep up to date with trends in the market.

For further information on our Modular Website please contact our Sales Team on 01279 756080 or send an email to: sales@quaysoftware.co.uk

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Tax Tables 2008-2009

On the 13th of May the Government announced changes to the 2008 Budget, therefore the Tax Table previously prepared for this year needs to be amended.

These changes will take account of the increased personal allowance and the reduction in the income level at which the higher rate applies.

INSTRUCTIONS

Go to Set up>Tables, select the 2008/09 entry. Increase the Basic personal allowance from £5,435 by £600 to £6,035.

Select the Tax Bands tab and reduce the Basic Rate Band 'Earnings to which chargeable' limit by £600 from £36,000 to £35,400.


If you have still to download the 2008/09 Tax Table please click on the links below for instructions on importing the data and to access the file containing the new Tax Table:

1.) Importing the 2008-09 tax table

2.) Tax tables

Once you have downloaded the Table please follow the instructions above for amending the rates.

If you have any questions please contact our Support Team for further information on 01279 756061 or send an email to: support@quaysoftware.co.uk.

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Did you know?

Logging Fidelity and Fidelity FundsNetwork ISAs through Contract Enquiry: Changes to procedure for CCD 3.3.3

Fidelity and Fidelity FundsNetwork Contract Enquiry

This information ONLY applies to Contract Enquiry if you are using Client Care Desktop (CCD) v3.3.3.

The procedure for all other CCD versions remains unchanged.

When valuing Fidelity or Fidelity FundsNetwork accounts each plan needs to be valued separately as Fidelity do not support a holistic valuation of the account. This means that each plan needs to be entered separately in CCD.

For the majority of plans it is irrelevant if they are valued as Fidelity or Fidelity FundsNetwork; the exceptions are Unit Trusts and OEICs which must have the correct provider.

The plans available to value from Fidelity and Fidelity FundsNetwork are:

  • Offshore (SICAVS) (Fidelity or Fidelity FundsNetwork)
  • Offshore Bond (Fidelity or Fidelity FundsNetwork)
  • Unit Trust (Fidelity)
  • Unit Trust (Fidelity FundsNetwork)
  • OEIC (Fidelity)
  • OEIC (Fidelity FundsNetwork)

Additionally Stocks & Shares ISAs and Cash ISAs can be valued, but to do so the plan year needs to be appended to the contract number (e.g. AAAB123456/2001). ISA Transfers can be valued but the year (e.g. 1988) needs to be appended (e.g. AAAB123456/1988).

Please note that ISAs need to be entered as a separate contract for each tax year.

In previous versions of CCD it was necessary to append a plan code to the contract number but that is not required from CCD 3.3.3.

Fidelity and Fidelity FundsNetwork Contract Number format

Fidelity account numbers are formatted as a string consisting of four alphabetical characters followed by six digits i.e. ABCD123456. The first three characters are usually representative of the first three characters of a clients surname, or first three characters of a corporate/trustee company name. The fourth character generally gives an indication of the product group the account number relates to.

  • ABCX123456 - Where the fourth character is an 'X', this represents an ISA account (Maxi, Mini or Transferred ISA).
  • ABCP123456 - Where the fourth character is a 'P', this represents a PEP account
  • ABCA123456 or ABCQ123456 - Where the fourth character is either an 'A' or 'Q', this represents a Non-ISA account consisting of either Fidelity Funds, Offshore Funds or Investment Supermarket Funds.

For really old accounts the structure is slightly different and consists of three letter and 7 digits e.g. ABC1123456. The first of the seven digits is usually '1'.

Please contact our Support Team for further information on 01279 756061 or send an email to: support@quaysoftware.co.uk

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Training Courses

Commit to making Client Care Desktop really work for you!


If you are interested in training new staff, or further developing your firm’s skills with CCD, the following Public Courses will be taking place in June and July

June 2008

Course Dates Location
Getting Started Course June 3rd and 4th Bishop's Stortford
Financial Planning tools June 10th Coventry
Knowledge Builder June 12th Bishop's Stortford
Getting Started Course June 17th and 18th Coventry
Commissions & Fees June 19th Bishop's Stortford
Compliance June 26th Bishop's Stortford

July 2008

Course Dates Location
Getting Started Course July 1st and 2nd Bishop's Stortford
Knowledge Builder July 8th Coventry
Knowledge Builder July 10th Bishop's Stortford
Getting Started Course July 15th and 16th Coventry
Commissions & Fees July 17th Bishop's Stortford
Compliance July 24th Bishop's Stortford

The cost (per day) for standard classroom courses is £200 (plus VAT) per delegate, therefore the cost of the two-day Getting Started course is £400 (plus VAT) per delegate*.

All of our courses come with a comprehensive user guide and CPD certificates, upon completion.

Private Courses:

Many of our clients hire out our training facilities in our head office at Bishop's Stortford for private courses and this facility will also be available in the Coventry Centre. The cost of this is £750 (plus VAT per day*) and includes a light lunch and refreshments during the day and, of course, the trainer to conduct the session!

We can accommodate up to 8 delegates on a private course and we are happy to work with you to create an agenda for the training to ensure that the content of the day(s) you book meets your business needs.

*Please note that all training days, whether classroom or private, are from 10.00–16.00.

Please contact our Training and Consultancy team to discuss your options on 01279 756086
or send an email to: training@quaysoftware.co.uk

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New Staff

Vicki Harris has joined Capita Financial Software (Quay) as the new Training and Consultancy Manager. She left Kingston University in 1992 and started work at Pitney Bowes as a Diagnostic Technician. She soon moved to the Training centre and qualified as a trainer through Guardian Business Services.

Since then Vicki has worked for five ‘Blue Chip Companies’ in various training roles, including as a Training Consultant for Prudential where she took her FPC exams. She was responsible for the training and sign off of their Field Sales advisers on sales, compliance and products; and for some time looked after training for their Insurance Centre in Ilford. Other roles have included Sales Training Manager for Sunrise and European Training Manager for ICL Helpdesks.

As a Project Manager she has been involved with several large IT roll-outs. Most recently overseeing the design, development, roll-out and training of an integrated Sales and Billing CRM database.


She is passionate about the ability of training to enable businesses to maximise the potential of both their systems and their team, and has seen the difference this can make, not just in terms of time and motivation, but to the bottom line. She is looking forward to supporting Capita Financial Software (Quay)’s clients by providing the very best in Training and Consultancy services.

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What would you like to see in your newsletter?

We always appreciate your feedback and would be very interested to hear what you would like to see in your Newsletter.

If there are items you would like to see included in your Newsletter, please feel free to let us know.

Please send your ideas and comments to clientcare@quaysoftware.co.uk

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Who do I contact at Capita Financial Software (Quay)?

We are always keen to hear your thoughts and comments as to how we can make our service to you better. Additionally, we want to ensure that we keep you up to date with the latest news from Quay, such as new features within CCD, upgrades to new versions and general key issues.

Click here for contact list

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For further information on any of these stories, please do not hesitate to contact us.

Capita Financial Software Ltd
Thorley Wash Business Centre
Thorley Wash, Bishop's Stortford, Hertfordshire, CM23 4AT

Tel: 01279 756 060
Fax: 01279 659 748

email: sales@quaysoftware.co.uk
Web: www.quaysoftware.co.uk

This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you.

© 2008 Capita Financial Software Ltd. All rights reserved.
Capita Financial Software Ltd. Thorley Wash Business Centre, Thorley Wash, Bishop’s Stortford, Herts CM23 4AT
Registered in England number 3136234.
Registered office: The Registry, 34 Beckenham Road, Beckenham, BR3 4TU. Part of the Capita Group Plc

www.capita.co.uk