February 2008 www.quaysoftware.co.uk
      Please distribute this newsletter to your colleagues
 

New Staff at Quay Software

Support Bulletins

Training Courses

Charity run for Zurich CommunityTrust (UK) Ltd

  

Did you know?

What would you like to see in your newsletter?

Who do I contact at Quay?



New Staff at Quay Software

Helen Rosier has joined the Support Team as a Technical Support Consultant reporting to Dave Witchalls, our Customer Support Manager.

In 2006 Helen graduated from Bournemouth University with a BSc (Hons) degree in Business Information Technology and began work as a Data Analyst at Hertford Regional College, specialising in analytics.

She is now looking forward to applying her technical skills in her new role.

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Support Bulletins


Updates from our Support Team

Dave Witchalls, our Customer Support Manager, will shortly be issuing a fortnightly ‘Support Bulletin’ to keep you informed of any changes, fixes, updates or issues that could affect you.

For further information please contact Dave Witchalls on 01279 756082 or send an email to: dave.witchalls@quaysoftware.co.uk


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Training Courses

Commit to making Client Care Desktop really work for you!

Our Getting Started courses have proved so popular for new staff members at existing CCD client firms, as well as with new clients, that three courses will take place in March, and two in April.

If you are interested in training new staff, or further developing your firm’s skills with CCD, the following Public courses will be taking place in March and April:

March 2008:

Course Dates Location
Getting Started Course March 4th and 5th Bishop's Stortford
Knowledge Builder March 13th Bishop's Stortford
Getting Started Course March 18th and 19th Coventry
Getting Started Course March 25th and 26th Bishop's Stortford
Compliance March 27th Bishop's Stortford

April 2008:

Course Dates Location
Getting Started Course April 1st and 2nd Bishop's Stortford
Financial Planning Tools April 8th Bishop's Stortford
Knowledge Builder April 10th Bishop's Stortford
Compliance April 17th Bishop's Stortford
Getting Started Course April 22nd and 23rd Coventry
Commissions & Fees April 24th Bishop's Stortford

The cost (per day) for standard classroom courses is £200 (plus VAT) per delegate, therefore the cost of the two-day Getting Started course is £400 (plus VAT) per delegate*.

All of our courses come with a comprehensive user guide and CPD certificates, upon completion.

Private Courses:

Many of our clients hire out our training facilities in our head office at Bishops Stortford for private courses and this facility will also be available in the Coventry Centre. The cost of this is £750 (plus VAT per day*) and includes a light lunch and refreshments during the day and, of course, the trainer to conduct the session!

We can accommodate up to 8 delegates on a private course and we are happy to work with you to create an agenda for the training to ensure that the content of the day(s) you book meets your business needs.

*Please note that all training days, whether classroom or private, are from 10.00–16.00.

Please contact our Training and Consultancy team to discuss your options on 01279 756086
or send an email to: training@quaysoftware.co.uk

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I am running the Los Angeles Marathon on 2nd March on behalf of the Zurich Community Trust (UK) Ltd.

The Zurich Community Trust is a registered charity funded by pre-tax profits and donations from its people. It provides an umbrella for Zurich's community involvement across the UK and supports disadvantaged people achieve a more independent future for themselves. Our focus is in local communities, on issues that are often overlooked and where we can make the greatest impact.

I’d be delighted if you could dig deep and support me, you can find out more and sponsor me at:

www.justgiving.com/lamarathon

Thanks in advance.


Roland Rawicz-Sczerbo

To find out more about the Trust's work within either our Zurich Cares programme, or via the Openwork Foundation, please take a look at our websites.

 
     
www.zurich.org.uk   www.openwork.uk.com
 
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Did you know?

How to flag the latest news from Quay Software

To ensure that you are aware of the latest news from Quay Software, please go into your Client Care Desktop (CCD) system and follow the instructions below.

Go into Setup, Staff list and select a staff member. Go into the Settings tab and click on the box beside “Display latest Quay Software news on opening system”. This will now launch the news page from the Quay Software website every time you open your CCD system (in a separate screen).

If you have any questions on this area, please contact our Support Team on 01279 756061 or send an email to: support@quaysoftware.co.uk.

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What would you like to see in your newsletter?

We always appreciate your feedback and would be very interested to hear what you would like to see in your Newsletter.

If there are items you would like to see included in your Newsletter, please feel free to let us know.

Please send your ideas and comments to clientcare@quaysoftware.co.uk

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Who do I contact at Quay?

We are always keen to hear your thoughts and comments as to how we can make our service to you better. Additionally, we want to ensure that we keep you up to date with the latest news from Quay, such as new features within CCD, upgrades to new versions and general key issues.

Click here for contact list

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For further information on any of these stories, please do not hesitate to contact us.

Capita Financial Software Ltd
Thorley Wash Business Centre
Thorley Wash, Bishop's Stortford, Hertfordshire, CM23 4AT

Tel: 01279 756 060
Fax: 01279 659 748

email: sales@quaysoftware.co.uk
Web: www.quaysoftware.co.uk

This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you.

© 2008 Capita Financial Software Ltd. All rights reserved.
Capita Financial Software Ltd. Thorley Wash Business Centre, Thorley Wash, Bishop’s Stortford, Herts CM23 4AT
Registered in England number 3136234.
Registered office: The Registry, 34 Beckenham Road, Beckenham, BR3 4TU. Part of the Capita Group Plc

www.capita.co.uk