August 2006 www.quaysoftware.co.uk
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Quay appoints new Business Operations Manager

We are delighted to announce the appointment of Richard Hill as Business Operations Manager.

In this important new role for Quay, Richard will be responsible for Product Management and Development, Quality, Customer Support and Services (Consultancy, Implementation and Training). Richard’s appointment further strengthens Quay’s Leadership team and underlines our commitment to improving quality, customer support and satisfaction.

Richard has over 20 years experience in the Telecom’s industry developing and managing the development of mission critical business telephone systems including IP telephony, voice messaging and call centre applications for small and medium sized businesses.

In his last role at Avaya - a large global, US headquartered manufacturer of business telecom’s products, he held the

position of Director of Quality and Customer Support for their Small and Medium Business Division. In this role he was responsible for the qualification and customer support of a wide range of business telephone systems as well as having divisional responsibilities for ISO9001 and continuous improvement.

As well as having a wide range of experience in product development, project management, quality and customer support, Richard holds a Diploma in Management Studies and is a Prince 2 Practitioner.

Richard is married with two children and lives in Hertfordshire close to Quay’s offices in Thorley.

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Help clients to help themselves by adding a client log-in facility to your website?

click here for a demonstration

Everyone tells Financial Advisers that they must have a website.

But hardly anyone tells you how to have one that really works - bringing in new clients, new professional introducers and building loyalty with existing clients. And let’s face it; a website requires commitment of your time and money.

Whilst many financial advisers are now looking at new promotional methods and business models (such as a fee-based tariff), the problem they face is in generating profit from these activities.

‘Treating Customers Fairly’ and delivering a profitable service is a fine balancing act, and all too often what is attractive and affordable for the client is too costly for the adviser to deliver. So, with more and more consumers turning to the Internet to find advice on financial matters, it’s more important than ever to have an attractive website.

And now it’s possible to add even greater value to clients through your own Online Client Service Centre. It’s part of the award-winning Client Care Desktop from Quay Software and is specially developed to meet the needs of IFAs. Here’s how it works:

  • Clients can log in securely to view their portfolio of protection, investment, mortgage and general insurance products anytime, day or night
  • Clients can access Financial Express investment and equity fact sheets, and so review performance statistics, charts and up-to-date financial news
  • “What if” functions to support your client’s own scenario planning
  • Online fact finds so that clients can view and update details through your website
  • IFAs’ professional introducers can also log in to track progress on introduced cases
  • Greater incentive for clients to revisit their IFA’s website on a regular basis

Call Russell Smith at Quay today on 01279 756 060 or send an email to sales@quaysoftware.co.uk for details of how this valuable new facility can increase loyalty from clients, improve efficiencies within your business and create greater profitability.

Or, for an instant online demonstration, please click the button at the top of this article.

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Don’t have a website?

Depending which survey you read, it seems that more than half of all IFAs don’t have a website.

Given that most consumers now turn to the Internet first when looking for information on financial matters, yes – it really is vital that financial advisers have a strong Internet presence!

But, what surprises many IFAs is how quick and easy it can be to get started with a high quality and functionally rich website.

In fact, your website says a lot about your business – so it’s important that your online image reflects your professionalism, branding and service proposition. Complete with your own news page, e-commerce tools, a range of calculators – and much more, Quay can get you started on the world-wide-web with no hassle.

We’ve got a couple of things that you can look at.

Quay’s demonstration website

Complete with Client Service Centre Login – click here

Our detailed brochure

Available for download by clicking here.

Please call Russell Smith at Quay today on 01279 756 060 or send an email to sales@quaysoftware.co.uk for details

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Time to learn? Take advantage of our lower prices!

Advance notification of price changes

Below are details of our forthcoming price changes. However it’s not too late to benefit from our current prices, as all training sessions booked and confirmed before 1st September 2006 will benefit from the existing prices.

If you wish to have your training delivered after this date, providing you have confirmed and booked the date(s) prior to 1st September 2006, we will honour the current prices. Training confirmed after this date will be subject to the new rates.

These price changes will not effect all clients who currently have confirmed training dates booked in.

Please also note that our cancellation policy applies in all circumstances.

Price changes

Current Price* From 1st September 2006*
Online Sessions = £90 per hour
Online Sessions = £110 per hour
Public @ Thorley = £180 per person, per day Public @ Thorley = £200 per person, per day.
Public Regional Event = £220 per person, per day
Private @ Thorley = £90 per hour (up to 8 people) Private Event (Thorley only) = £400 half day
(9.30am-12.30pm or 1.30pm-4.30pm,
up to 8 people max)
Private Event (Thorley only) = £650 full day
(10am-4pm, up to 8 people max)
Private Event (Regional) = £850 full day
(10am-4pm, up to 8 people max)
Your Offices = £720 per day
(10am – 4pm, up to 8 people)
Your Offices = £750 per day
(10am – 4pm, up to 8 people)

Multiple On-Site Days Discounts

Current price** From 1st September 2006**
2 Days on site £700 per day 2 Days on site £720 per day
3 Days on site £680 per day 3 Days on site £700 per day
4 or more days on site £650 per day 4 or more days on site £680 per day

* All prices quoted are exclusive of VAT.
** Discounts will only be given if all days are booked in advance and confirmed in the trainer’s diaries. All prices are exclusive of VAT. Other Discounts are available upon discussion with the training department.

If you are interested in CCD training please contact the training department on 01279 756086, email us or visit our website to request the current version of our ‘Training Solutions” brochure or to discuss your needs.

Training Prize Draw

We are proud to announce that, for the month of August only, any Company purchasing CCD training, whether online, here at our Thorley Offices, or at your offices, will be entered into our FREE Prize Draw.

All confirmed August training bookings will be entered into our free prize draw and for one lucky winner we will match your paid training. i.e. if you have paid for a day’s training you get a second day free * or if you have paid for 2 hours online you get a further two hours online free* . There is no limitation on entry so the more training you purchase the more chances you have to win!

What do you need to do?

Simply contact us and get booked in !!

To be entered training does not need to be undertaken in August just booked and confirmed.

The lucky Winner will be announced in our September newsletter communication and contacted to arrange your free training.

* the only condition is that your free prize training must be taken before the end of 2006.

If you are interested in any form of CCD training please contact us on 01279 756086, email us or
visit our website
to request the current version of our ‘Training Solutions” brochure or to discuss your needs.

Good Luck!

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Did you know?

Version 3.3 of CCD can now aid you with completion of your FSA RMAR reports.

This is due to the fact that all products/holdings have now been labelled as to which category they fall into under FSA rules i.e. An Individual Savings Account is classed as a Regulated, Retail Investment.

You can even take things one stage further by labelling your commission expectations and collating the type of income your Firm is generating.

Entering the information into CCD

To see how other products have been labelled visit the Set up of CCD followed by Products, select your chosen product and click into it. You will now see a new FSA Reporting tab with details as to how this product has been categorised.

So by simply inputting your new business into the Holdings section of CCD in the normal manner your FSA data will automatically be collated.*

When entering your Commission expectations there is one additional step you must take to ‘label’ your commission. Enter your holding followed by the Commissions category on the lefthandside. Now state the type of initial commission. Use the Add commission item at the top right of your screen. Having entered the amount of your commission the last stage is to enter the Notes tab. At the bottom you will now need to select what income type this is i.e. does the FSA class this as Commission, Fees or Other.

Producing reports for your RMAR* **

To extract this information, first for the type of business you have sold, visit the Compliance section. Now select the Reports option, followed by Regulatory. You are now able to select your required date range and the second option is to produce a report of Source of Business within a date range.

Additional reports can also be found in the Compliance, Reports, Regulatory section. Again state the date range you are interested in. Here you can now chose to either produce an Analysis of Regulated Business revenue or Analysis of non-regulated Business.

Others reports are also available in this section. Hopefullly these should help when completing your RMARs.

*This functionality is only available in version 3.3.

**The Compliance Module has an additional associated cost. If you are interested in finding out the cost of this module or other functionality that it includes please contact our sales team on 01279 756 060 for assistance.

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Who do I contact at Quay?

We are always keen to hear your thoughts and comments as to how we can make our service to you better. Additionally, we want to ensure that we keep you up to date with the latest news from Quay, such as new features within CCD, upgrades to new versions and general key issues.

Click here for contact list

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New Staff members?

Quay are pleased to welcome two more new members of staff

Emma Penny, has joined our Training Team and John Ramsden has become part of the Support Team

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For further information on any of these stories, please do not hesitate to contact us.

Quay Software Solutions Ltd
Thorley Wash Business Centre
Thorley Wash, Bishop's Stortford, Hertfordshire, CM23 4AT

Tel: 01279 756 060
Fax: 01279 659 748
email: sales@quaysoftware.co.uk
Web: www.quaysoftware.co.uk

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