User support

To ensure you are best able to use Client Care Desktop we have provided a range of support options.

The Knowledge Base is our most comprehensive on-line information resource with articles covering all functionality within Client Care Desktop.

The Knowledge Base provides the quickest way to access information, training materials and updates.

The Knowledge Base provides text, pictures and animated walk-throughs to teach you all you need to know about a specific task or even just to familiarise yourself with the system.

We keep the Knowledge Base up-to-date and are constantly adding new features and information to allow you to help your self.

Access to the Knowledge Base is via your internet browser and is available 24 hours a day 365 days a year.

Click here to access the Knowledge Base

The Quay Software Extranet offers secure access to information regarding your company and user profile, your software licenses as well as information, news and hints and tips on the use of the Client Care Desktop and other products within the Quay Business Suite.

Click here to login to the Extranet

To gain access to the extranet, you need to have a User name and a Password and these can be obtained by your System Administrator from the Quay Software support team.

Free help desk

If you are experiensing technical dificulties with your software we offer a comprehensive support desk facility.

Our lines are open between 9:00 AM and 05:30 PM during normal working days.