Getting started

Managing the implementation of new systems requires a clear understanding of what's required, by whom and by when. A successful implementation demands effective and efficient project management and we take responsibility for the process of co-ordinating all parties and keeping your staff informed throughout the processes of data conversion, software installation, training, hand-holding and signoff.

Single user and Workgroup installations typically require no assistance in order to install the software. The Client Care Desktop software is delivered on CD and the system's installation wizard is easy to follow. Our support team are on-hand to answer any installation queries and can gain remote access to you system to troubleshoot if necessary.

Corporate and Corporate-Wide installations require server installation and configuration and are more involved. Installation generally requires a day for both the server and workstations and your IT staff can be trained to add new workstations as and when needed.

Training can be configured to suit the needs of your users and you can read more about our range of training courses.

Data transfer is a critical part of most implementations. We have current experience of most commercially available packages and offer a two step conversion process to ensure that users have the time to properly evaluate the converted data before going live .